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Disclaimer & Terms of Use


Pavey Group is providing this site for general information only and makes no representation or warranties of any kind with respect to the site or its contents. In addition, Pavey Group makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Pavey Group howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Please read these Pavey Group Terms of Use carefully. They are a legal document and, by your continued use of the Web Site, you agree to be bound by these Pavey Group Terms of Use.

If you do not agree with these Pavey Group Terms of Use and do not wish to be bound by them, please exit this Web Site and do not use the Web Site in the future.


Pavey Group have established this website in England. English Law shall govern its use at all times and, in the event of a dispute, relevant parties shall irrevocably submit to the exclusive jurisdiction of the English Courts.

Our Liability

Neither Pavey Group nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site; or for loss or damage arising if this website becomes unavailable or is suspended for any reason. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

None of the exclusions and limitations in this document are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in anyway to exclude or limit Pavey Group’s liability to you for death or personal injury resulting from Pavey Group’s negligence or that of Pavey Group’s employees or representatives.

Pavey Group will endeavour to ensure that this website is accessible for 24 hours a day. However, Pavey Group will not be liable, if for any reason, the website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to this website. You are also responsible for ensuring that all persons who access this website through your internet connection are aware of these Terms of Use, and that they comply with them.


Pavey Group will take all reasonable steps to ensure that any personal information you provide is kept secure (information that you submit to us using our Web Site forms, will be forwarded to us via a dedicated email address). However, because of the nature of the Internet, and the fact that it is not a secure system, Pavey Group cannot and do not guarantee that personal information you provide will not be intercepted by others. Consequently your privacy cannot be guaranteed.

You must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack this website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and the Police and Justice Act 2006. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any martial posted on it, or on any website linked to it.

Consent to Use of your Personal Information

For the purposes of the Data Protection Act 1998, you acknowledge that in the course of registering and using this Web Site and the Web Site services, certain personal information or data about you will be captured electronically or otherwise and transmitted to the Pavey Group. By accepting these Pavey Group Terms of Use, you expressly agree to transfer such personal information or data to the Pavey Group to use, store and process the personal information in accordance with the provisions set out in the Pavey Group Privacy Policy.

Under the Data Protection legislation, you have a right of access to your personal information held by the Pavey Group, for which you may be charged a fee.


Linking to our site:

Our site must not be framed on any other site without our express prior written permission. You must not establish a link from any website that is not owned by you and we reserve the right to withdraw linking permission without notice.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Links to Third Party Websites:

This Web Site may contain links to third party web sites which are controlled and operated by parties other than the Pavey Group. The link will let you leave the Web Site and Pavey Group is not responsible for any contents of any linked web site or any link contained in a linked web site. The inclusion of any link on the web site does not imply endorsement by Pavey Group of the linked web site or product or services offered via the linked web site. If you decide to access linked third party web sites, you do so entirely at your own risk.


Unless indicated to the contrary, all materials on this website including design, text, graphics and photographs are the copyright of Pavey Group. Pavey Group is the owner of the trade marks appearing on this website and all associated trade names, logos and devises unless indicated to the contrary. All other trademarks, logos and names appearing on this website are the property of their respective owners, as indicated. No permission is given by their respective owners for their use of any of them and such use may constitute an infringement of the owner’s rights.


Prices, and details, of products and services posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company.

Unless otherwise specified on this Web Site, Pavey Group Materials available on this Web Site are directed solely at those who access the Web Site from the United Kingdom. Pavey Group makes no representation that any Pavey Group Material is appropriate for use elsewhere, or available in other locations. Those who choose to access this Web Site and the Web Site services from any other location are solely responsible for compliance with English laws and regulations if, and to the extent, that they are applicable.

Pavey Group reserves the right to add to or change the Pavey Group Disclaimer and Terms of Use in its sole discretion without prior notice to you. All changes to this document will be effective once posted on the Web Site. Pavey Group will provide notice of the changes to this document for a reasonable time after posting the amended Pavey Group Disclaimer and Terms of Use on the Web Site. Your continued use of the Web Site or Web Site services following Pavey Group’s posting of such changes will be regarded by Pavey Group as your acceptance of the amended Pavey Group Disclaimer and Terms of Use. If you do not agree to be bound by the amended Pavey Group Disclaimer and Terms of Use you should exit the Web Site and not access or use the Web Site in the future.

Our Service

In arranging insurance for our customers, we act as an Independent Intermediary. Our service includes advising you and assessing your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make. We can also assist you with making a claim.

IMPORTANT - to ensure that your insurance is renewed, payment of the premium must be tendered by you before the expiry date of the policy. No days of grace are given, unless specifically arranged and agreed by your insurer. Certain documentation will not be released to you until payment of the premium has been made in full.

Please note that our Uninsured Loss Recovery Scheme and Breakdown cover are not insurance products and are not covered by Financial Conduct Authority (FCA) Regulations. We will give you full details of any such arrangements before you make any commitment on any product we offer you.

What will you have to pay us for our services?

We will provide you with full details of any charges we may make prior to incurring them. A copy of our current tariff of charges will be provided for you if requested. If you are a Commercial Customer, you may request details of commissions we receive for placing insurance with Product Providers. We also receive revenue based on the volume/profitability of insurance placed with a given insurer over a specific period. These payments recognise the services that we provide to the Insurer over the given period and are not directly related to the service we provide you.

Who regulates us?

Pavey Group Ltd of Minerva House, Orchard Way, Edginswell Park, Torquay, TQ2 7FA is authorised and regulated by the Financial Conduct Authority. Our FCA Register Number is 308106. Our permitted business is:

  • advising on non-investment insurance contracts
  • arranging non-investment insurance contracts
  • assisting you in arranging non-investment insurance contracts
  • dealing as an agent in non-investment insurance contracts
  • assisting in the administration and performance of a non-investment insurance contract
  • credt broking

Pavey Group Financial Services Ltd of Minerva House, Orchard Way, Edginswell Park, Torquay, TQ2 7FA is authorised and regulated by the Financial Conduct Authority. Our FCA Register Number is 463257. Our permitted business is:

  • advising on investment, Pension Transfers and Pension Opt Outs, and regulated Mortgage contracts
  • arranging deals in investments, arranging regulated Mortgage contracts, home reversion plans
  • making arrangements with a view to a home reversion plan
  • making arrangements with a view to regulated mortgage contracts
  • making arrangements with a view to transactions in investments
  • credit broking

The Financial Conduct Authority

The FCA is an independent watchdog that regulates financial services. It requires us to give you certain information, some of which is contained within this document. You should use this document to help you decide if our services are right for you.

You can check this information on the Financial Conduct Authority's Register by visiting their website at http://register.fca.org.uk/ or by contacting the Financial Conduct Authority on 0800 111 6768 or 0300 500 8082.

Through this regulation we are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from www.FSCS.org.uk.

Call Recording

Our telephone system is capable of recording conversations. As with most organisations, this is standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes. You will be advised at the start of the call if your call is being recorded. Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with the Data Protection Act 1998. Call recordings will be held for a period of 12 months and then deleted, subject to it not being needed for ongoing quality and control purposes or criminal actions.

If you have a complaint

We are committed to providing you with an exceptional level of service and customer care. If you are dissatisfied with the service we have provided and it is not as you had expected, you should contact us using the following details:

Email: complaints@paveygroup.co.uk

Address: The Complaints Manager, Pavey Group, Minerva House, Orchard Way, Edginswell Business Park, Torquay, Devon. TQ2 7FA.

Phone: 01803 652000

You should have your policy number and details to hand and provide a concise explanation of your complaint. We will aim to resolve your complaint as quickly as possible and will provide you with a copy of our internal complaints procedure and details of how to refer your complaint to the Financial Ombudsman Service.

If, following our investigation of your complaint, you are dissatisfied with our final response you may have the right to refer your complaint to the Financial Ombudsman Service. Alternatively you can find out more about them at http://www.financial-ombudsman.org.uk and their contact details are at http://www.financial-ombudsman.org.uk/contact/index.html

Please note businesses which employ 10 or more people or have an annual turnover or balance sheet in excess of €2 million (around £1.6 million) may not be eligible to have their complaints considered by the Financial Ombudsman Service.

We must also provide you with access to the Online Dispute Resolution (ODR) platform : https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show


Your duty as a client


We / the Insurer will ask a number of questions to assess the risk prior to agreeing cover. It is your duty to ensure that you answer all questions honestly & reasonably in order that we / your Insurer can be in a position to offer terms which are designed to meet your demands and needs. This is vital & extremely important for if you fail to tell us or the Insurer something when asked, or if you answer carelessly or act deliberately or recklessly in making misrepresentations when answering questions, your policy may leave you with no insurance protection; Insurers may not pay a part or all of your claim and may cancel your policy.


Your insurance is based upon the information provided to the insurance company. Unless you are a Consumer (an individual buying insurance wholly or mainly for purposes unrelated to their trade, business or profession) you must present the risk (i.e. the subject matter of the proposed insurance) fairly. This means that you must disclose to insurers, before the setting up or renewal of your insurance policy is concluded, anything that might influence the judgement of an insurer in fixing the premium, setting the terms or determining whether they would take the risk. If you are uncertain whether anything is material, you should disclose it.

In order to identify what must be disclosed, you are obliged to carry out a reasonable search before presenting the risk to insurers. This includes (but is not limited to) consulting with all senior managers. A senior manager is anyone who plays a significant role in the making of decisions about how your activities are to be managed or organised, regardless of whether or not that individual is a member of your board or is formally in a management role. You must also consult with anyone who has particular knowledge about the risk to be insured e.g. outsourced providers.

If you deliberately or recklessly (i.e. without care) fail to comply with your obligations to present the risk fairly, insurers may avoid the policy. This means they can retain all premiums and treat the policy as if it never exist and refuse to make any claims payments. You could also be obliged to repay any claims payments that had already been made. If you fail to present the risk fairly, but your failure was neither deliberate nor reckless, insurers response will depend upon what would have happened if you had complied with your obligations:

a. if insurers would not have provided the policy, they may treat the policy as if it never existed, refuse to make any claims payments and demand the return of any claims payments already made. However, insurers would have to return any premium payments already made;

b. if insurers would have provided the policy but on different terms, the policy will remain in force but will be treated as if those different terms applied from the start of the policy. This could result in a claim not being met in part or in full;

c. if insurers would have provided the policy but charged a higher premium, insurers may reduce any payment in proportion to the difference between the premium charged and the premium that would have been charged if you had fairly presented the risk. This could result in a significant reduction to the amount of any payment under the policy.

In some circumstances, insures may contract out of the above terms, in this event we will inform you and seek your agreement prior to placement of cover.

All statements and facts disclosed on proposal forms, statement of facts, claim forms and other documents should be full, true and accurate and must be given after undertaking a reasonable search, including consulting with your senior management. Where forms are completed on your behalf you must check them for accuracy and completeness before signing them. You must always read the declaration and make sure you understand it before you sign.

It is important that you understand your duty to provide all materially important information, fully, completely and accurately to us and your Insurers not only when you take out your insurance, but also throughout the life of your arrangements, at the annual renewal or at any other time when changes occur. Personal information about you, such as Criminal Convictions (you have a duty to give this information even when the insurance relates to a business and not you) and general information about the risk such as construction of a building (e.g. concrete floor, timber frame with brick, stone & slate roof). Failure to disclose information or inaccuracies, could result in your insurance policy being invalid or cover not operating fully.


You may find it difficult to re-arrange cover because you did not tell an Insurer everything when asked and you will have to disclose this fact when reapplying for insurance. If you are in doubt about whether information is material, you should disclose it. When a policy is issued you are strongly advised to read it carefully, as it is that document, the schedule and Certificate of Insurance which is a legal contract. If you are in doubt as to any of the policy terms & conditions or warranties may enable your Insurer to terminate your policy from the date of that breach and/pr repudiate a claim under you policy. If you continue to instruct us we will assume that you have read & understood the warranties and conditions in your policy.


We will treat all your information as private and confidential to us and anyone else providing you insurance even when you are no longer a customer. We will not give anyone else personal information about you except: -

  • when you ask us to or give permission
  • where we have to under FCA Regulation
  • where we have to by law
  • to credit reference agencies for the purpose of arranging payments by instalments

Under the Data Protection Act 1998, you have the right to see personal information we hold about you on our records. You may request a copy of our records by sending a written request to us. Due to the administration involved, we reserve the right to charge a fee, which will be dependent upon the amount of work involved, but will be capped at £10 for this service.

Premiums and Financial aspects

Pavey Group Financial Services Ltd does not handle clients’ money. We never accept a cheque made payable to us or handle cash (unless it is payment in settlement of adviser charges or disbursements for which we have sent you an invoice). If you do send us money, this may delay your transaction as we may have to return this money to you.

Pavey Group Ltd: Premiums that we collect from you will be segregated into and held in a Statutory Trust Client Money Bank Account, which is set up as a trust governed by FCA rules. The client money will be held by us as trustee on your behalf. This means that once client money is segregated into the Client Money Bank Account, it falls into our legal ownership but remains in the beneficial ownership of customers whose premiums are deposited in the Account. If we become insolvent, the terms of the trust dictate that customers will have prior claim on the client money in the Account according to their respective interests in the client money. Under some Terms of Business agreements with Insurers as soon as premiums are paid to us by you, they are treated as if you had paid them direct to the Insurer, thereby providing you with a further financial safeguard. We do not pay interest on monies held in the Client Money Account pending payment to the Insurers concerned. We receive commission from the premium that you pay to us. We shall only withdraw commission after we have received the premium from you and in accordance with FCA regulations and agreements that we hold with Insurers. We normally accept a payment by cash, guaranteed cheque or credit/debit cards.

You may be able to spread your payments through insurers' instalment schemes, a credit scheme with a third party finance provider or a facility we have arranged ourselves. We will give you full information about your payment options when we discuss your insurance in detail.

In accordance with FCA Regulations, we have to inform you that in managing and/or arranging your insurance requirements, we may transfer money that you have paid us, in payment of an insurance premium, to another insurance intermediary. By accepting these Terms of Business, you are giving your consent for us to act in the manner described in this section.

We may keep certain documents, such as your insurance policy documents or Certificate while we are waiting for full payment of premiums. In these circumstances, we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

Credit Searches & Accounting

In assessing your application for Insurance, to prevent fraud, check your identity and maintain its' policy records, the Insurer may: Search files made available to it by Credit Reference Agencies who may keep a record of that search. The Insurer may also pass to Credit Reference Agencies, information it holds about you and your payment record. The information will be used by other credit lenders for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and for tracing debtors.

The Insurer may ask Credit Reference Agencies to provide a credit scoring computation. Credit scoring uses a number of factors to work out risks involved in any application. A score is given to each factor and the total score is obtained. Where automatic credit scoring computations are used by the Insurer, acceptance or rejection of your application will not depend only

on the results of the credit scoring process. Insurer searches will appear on your credit report whether or not you select a policy from them.


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